Community trigger

The Community Trigger Procedure sets out how victims of anti-social behaviour across the area can request a review of their ASB case.

The Community Trigger is not a substitute or alternative to a formal complaints procedure and agencies across the area have processes in place to deal with a formal complaint about a given service.

Who can use the Community Trigger?

Any resident, community or business may use the Community Trigger to request a review of their case. The community may be a loose group of affected residents, a formal community group or resident’s association, or just a few affected people in a street.  An individual acting on behalf of a group must have all other individual’s consent in order to raise the trigger on their behalf. An advocate such as a support worker, MP or family can apply on behalf of an affected person but will need their consent to do so.

Thresholds and qualifying complaints

To apply for a Community Trigger a qualifying complaint must have been made to one of the relevant bodies, as set out in the Community Trigger Procedure as follows:

• there must have been three reports from one person regarding three separate incidents of anti-social behaviour reported to any local agency within a 6 month period
• each incident must have been reported to at least one of the relevant bodies within one month of the incident occurring
• the first reported incident must be within 6 months of applying for a case review under the Community Trigger procedure
• the behaviour complained of must be classified as anti-social behaviour capable of achieving the threshold described in the Community Trigger Procedure

A Qualifying Complaint can be either a closed ASB case or still be under investigation to any agency. This includes the Council, the Police or a social housing landlord such as a housing association.

The Community Trigger Case Review

If we accept an application for a case review a multi-agency partnership meeting will be held to review how the ASB case has been handled, what actions have been taken, how effective these actions have been and what else the partners can do to tackle the ASB and support the victim.  At the meeting an action plan will be drafted and shared with the victim by the Lead Agency.

Apply for a Community Trigger Case Review

Complete our online form to request a review of your ASB case

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Alternatively you can request a paper copy of the application form to complete by hand and submit in the post or in person at our office. 

Where a victim has a language or literacy issue, or a learning disability we will accept applications in person or by telephone. However, a signed consent on the official application must be obtained. 

If you have any problems applying for a Community Trigger review please contact us.

Each area has a single point of contact to direct enquiries or Community Trigger requests to.

Number of Case Reviews

The Anti-social Behaviour, Crime and Policing Act 2014 requires publication of the statistical data in relation to ASB Case reviews requested in a local government area. View the details of Community Triggers for 2020 across the area.